Terms & Conditions

Lilleoru MTÜ
Effective date: 17 October 2026

1. General and Scope

These Terms and Conditions (“Terms”) govern the use of www.lilleoru.org (“Website”) and the booking and provision of courses, retreats, lectures, workshops, study events, guided practices and related services offered through it, whether onsite or online (“Services”).

The Website is operated and the Services are provided by:

Lilleoru MTÜ, an Estonian non-profit association
Registry code: 80143446
Registered address: Taevasmaa tee 2, Aruvalla küla, Rae vald, Harju maakond 75320, Estonia
Email: info@lilleoru.ee

In these Terms, “Lilleoru”, “we”, “us” and “our” refer to Lilleoru MTÜ. “You” and “Participant” refer to the person booking or using the Services.

Please read these Terms before placing an order. When registering for a paid Service, you will be asked to accept these Terms.

The description of each Service, together with any specific conditions displayed before booking, forms part of the agreement. Specific conditions take precedence over these general Terms where they address the same matter, subject to mandatory law.

Shiva Temple Estonia

Lilleoru MTÜ also operates Shiva Temple Estonia at www.shivatempleestonia.org.

Bookings for temple ceremonies, including pūjās and yagyas, and donations made through the Shiva Temple Estonia website are governed by the separate Terms and Conditions published on that website. Where this Website directs you to the temple website to complete a booking or donation, the applicable terms are presented there.

These Terms do not regulate membership of Lilleoru MTÜ. Any such arrangements are subject to separately agreed conditions.

2. Information About Services

The relevant Service page describes its main features, including, as applicable:

Content, teacher or facilitator.
Date, time, duration and location.
Whether participation is onsite, online or both.
Language and availability of translation.
Participation requirements or prerequisites.
Price and what it includes.
Accommodation and meals, where offered.
Availability of recordings and the duration of access.
Any specific cancellation or other participation conditions.

Unless stated otherwise, event times are given in the local time of Estonia.

Please check this information before registering. If anything is unclear, contact us at info@lilleoru.ee.

Services are available subject to capacity and any stated prerequisites. Participation in certain practices or study events may require prior training, initiation or other eligibility criteria described on the relevant page.

3. Registration and Conclusion of the Agreement

To book a Service, select the relevant offering, complete the registration or checkout form, provide the requested information, and choose an available payment method.

You must provide accurate and complete information, including a valid email address. Booking confirmations, access links and practical information will be sent to that address.

For bookings requiring immediate payment, the agreement is concluded when payment has been successfully confirmed and we have issued a booking confirmation by email. For bookings made through Fienta, this confirmation may be issued through Fienta on our behalf.

Where payment by invoice, instalments or onsite payment is expressly offered, the agreement is concluded when we confirm your booking and the applicable payment arrangements by email.

An automated acknowledgement that we have received a registration request does not itself confirm a place if the registration requires a separate eligibility or availability check.

If we cannot accept your booking, we will inform you and refund any payment received for that booking.

Registration on a waiting list does not reserve a place or create an obligation to purchase a Service.

Bookings must be made by a person aged 18 or over. Participation by a minor must be arranged by a parent or legal guardian and is permitted only where the particular Service allows it. Any supervision requirements will be stated in the event information or agreed separately.

4. Prices and Payment

All prices and transactions are in euros (EUR).

Prices displayed before payment include any applicable taxes. Additional charges, including accommodation or meals not included in the participation fee, will be disclosed before booking.

The total price and payment arrangements are shown before you confirm your order. A paid booking creates an obligation to pay the agreed amount.

Unless otherwise agreed, payment must be completed before the Service begins. Where instalments are offered, the amounts and due dates are communicated before the booking is confirmed.

If an agreed payment is overdue, we may withhold access or cancel the booking after notifying you and allowing a reasonable opportunity to pay. Any cancellation charges remain subject to these Terms and mandatory law.

Payment Providers and Booking Platforms

Depending on the options available for the particular Service, payments may be processed through Maksekeskus AS or Stripe, or bookings and payments may be completed through Fienta.

Only the payment methods displayed at the relevant checkout are available for the particular transaction.

Payments Through Maksekeskus AS

Available payment methods may include:

Estonian bank links, including Swedbank, SEB and LHV.
Visa and Mastercard credit and debit cards.
Apple Pay and Google Pay.
Other methods displayed at checkout.

Payments are mediated by Maksekeskus AS. Bank-link payments take place in the secure environment of the relevant bank, and card payments are processed in the secure payment environment provided by Maksekeskus AS or its payment partners.

When paying by bank link, please select “Return to merchant” after completing the payment to return to the Website and complete the order process.

Lilleoru MTÜ is the controller of the personal data collected for the booking and transmits the personal data necessary for payment processing to Maksekeskus AS. The payment provider’s role and processing activities are further described in the applicable privacy information.

Payments Through Stripe

Available payment methods may include:

Visa and Mastercard credit and debit cards.
Apple Pay and Google Pay.
Other regional or international payment methods supported by Stripe and displayed at checkout.

Payments are processed through Stripe’s secure payment infrastructure. The Stripe entity providing payment services is identified in the applicable payment and privacy information.

Lilleoru MTÜ transmits the booking and personal data necessary to process the payment to Stripe.

Bookings and Payments Through Fienta

For some Services, registration, ticket purchases and payments are completed through Fienta. The relevant Service page will direct you to the appropriate Fienta booking page.

Available payment methods and any additional charges are displayed during the Fienta checkout process before you confirm your purchase.

Fienta’s applicable platform terms and privacy information govern the use of its booking and payment platform. These Terms and the specific event conditions govern the Service provided by Lilleoru MTÜ.

Lilleoru MTÜ remains responsible for organising and providing the Service. Questions about the event, cancellations or refund requests should be sent to info@lilleoru.ee.

Booking confirmations, tickets and practical information may be sent through Fienta. Refunds for purchases made through Fienta may also be processed through that platform.

Personal data necessary to administer the booking and payment is processed in accordance with the applicable privacy information of Lilleoru MTÜ, Fienta and the relevant payment providers.

Payment Security

Lilleoru MTÜ does not receive or store your full payment-card number, card security code, online banking credentials or bank authentication codes.

We may receive payment-status information and limited transaction details needed to confirm your booking, maintain accounting records and process refunds.

If a payment fails or you do not receive a booking confirmation, please contact us before making another payment.

The use of an external payment provider or booking platform does not limit your statutory rights against Lilleoru MTÜ as the provider of the booked Service.

5. Delivery of Services

Onsite Events

Onsite Services are provided at the location and time stated in the event description or booking confirmation.

Please arrive in time and follow the practical instructions provided before and during the event.

Accommodation, meals, travel and transfers are included only where expressly stated.

Live Online Events

For online events, we provide an access link or instructions before the scheduled start.

You are responsible for having a suitable device, a stable internet connection and any software identified in the event information.

If you have not received your access details, please check your spam folder and contact us promptly.

If a technical failure on our side materially prevents delivery, we will offer an appropriate solution, such as replacement access, a new session or a refund for the affected Service or part of it.

Recordings and Digital Materials

Recordings are included only where expressly stated.

The Service description or booking confirmation specifies when recordings become available and how long access lasts. Live attendance does not automatically include access to a recording.

Access is personal and may not be shared with others.

Where digital content is supplied during the statutory withdrawal period, the consent requirements in Section 7 apply.

6. Participant Cancellations and Transfers

This section sets out our contractual cancellation policy. It does not restrict any statutory right of withdrawal or other mandatory consumer right.

Unless different cancellation conditions are clearly stated before booking:

You may cancel at least 24 hours before the scheduled start and receive a refund of the participation fee paid.
Cancellations made less than 24 hours before the start, non-attendance or withdrawal after the Service has begun do not ordinarily qualify for a refund.

For multi-session courses, the cancellation deadline is calculated from the start of the first session. Missing an individual session does not ordinarily entitle you to a partial refund.

Retreats or events involving accommodation, catering or other advance commitments may have different cancellation deadlines. These must be disclosed before booking to apply.

Please send cancellations to info@lilleoru.ee, identifying the Participant and the booking concerned.

You may request to transfer your place to another person before the Service begins. A transfer requires our confirmation and is subject to the replacement Participant meeting any stated prerequisites.

Where a refund is due under this cancellation policy, we will issue it within 14 calendar days after receiving the cancellation. Refunds will normally be made using the original payment method, unless otherwise agreed, without an additional refund fee.

7. Statutory Right of Withdrawal

If you are a consumer and conclude an agreement online or by another means of distance communication, you generally have the right to withdraw within 14 calendar days from conclusion of the agreement, unless a statutory exception applies.

How to Withdraw

To exercise this right, send an unequivocal statement to info@lilleoru.ee or to our postal address in Section 1 before the withdrawal period expires.

You may use the model withdrawal form below, but it is not mandatory.

Where statutory withdrawal applies, we will reimburse the payments due to you without undue delay and no later than 14 calendar days after being informed of your decision. We will use the same payment method unless you expressly agree otherwise and will not charge a refund fee.

Services Beginning During the Withdrawal Period

If you expressly request a Service to begin during the 14-day withdrawal period and subsequently withdraw before it has been fully performed, you may be required to pay a proportionate amount for the Service already provided, where the legal requirements for such payment have been met.

For a paid Service, the right of withdrawal is lost after full performance only where performance began with your prior express consent and your acknowledgement that you would lose the right once the Service had been fully performed.

Digital Content

For paid digital content supplied without a physical medium, such as recordings made available for streaming, the right of withdrawal is lost once supply begins only if:

You have given prior express consent to supply beginning during the withdrawal period.
You have acknowledged that you thereby lose your right of withdrawal.
We have provided the legally required confirmation of that consent and acknowledgement on a durable medium, such as email.

Acceptance of these Terms alone does not replace that separate consent and acknowledgement.

Services for Specific Dates

The statutory right of withdrawal does not apply to accommodation other than for residential purposes, catering or leisure-related services provided on a specific date or during a specific period, where the relevant legal exception applies.

A course or study event is not automatically excluded from the right of withdrawal solely because it has a fixed date. Where we rely on a statutory exception for a particular Service, we will identify it before booking.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the agreement:

To: Lilleoru MTÜ, Taevasmaa tee 2, Aruvalla küla, Rae vald, Harju maakond 75320, Estonia; info@lilleoru.ee

I hereby give notice that I withdraw from my agreement for the following Service:

Service:
Order or booking reference:
Date of agreement:
Consumer’s name:
Consumer’s address:
Date:
Consumer’s signature, if submitted on paper:

8. Changes or Cancellations by Lilleoru

We may need to cancel or reschedule a Service because of circumstances such as teacher illness, insufficient registrations, safety concerns or events beyond our reasonable control.

We will notify affected Participants as soon as reasonably possible.

If we cancel a Service, you are entitled to a refund of the amounts paid for the cancelled Service. You may choose an alternative offering or credit instead, but you are not required to accept it.

If we postpone a Service or materially change its essential features, we will explain the change and offer you the choice of accepting it or cancelling the affected booking and receiving a refund.

Minor adjustments to the timetable, sequence of activities or supporting arrangements may be made where they do not materially change the agreed Service.

If a Service is cancelled after it has begun, we will refund the portion not provided or offer another solution agreed with you, without limiting any further statutory rights.

Refunds under this section will be issued within 14 calendar days after cancellation or after you decline a material change.

Please consider flexible travel arrangements and suitable insurance when booking travel independently. Any entitlement to compensation for related costs is determined by applicable law.

9. Participation, Safety and Conduct

Please follow reasonable instructions given by teachers, facilitators and staff and treat other Participants, the premises and the surrounding environment respectfully.

Where a Service involves physical practices, including yoga or breathing exercises, participate within your abilities and stop if you experience pain, dizziness or other concerning symptoms.

If you are unsure whether a practice is suitable for you, seek advice from an appropriately qualified healthcare professional before participating. You may discuss necessary participation arrangements with us without disclosing more health information than needed.

Unless expressly stated otherwise, the Services provide education and guided practice. They do not provide medical diagnosis or treatment or replace professional healthcare.

We do not guarantee a particular personal, spiritual or health outcome.

We may restrict or end participation where reasonably necessary to address serious disruption, harassment, unsafe behaviour or a material breach of these Terms. Where practicable, we will first explain the concern and allow an opportunity to correct it.

Any financial consequences will be assessed reasonably in light of the circumstances and applicable law.

10. Intellectual Property and Use of Materials

Website content and teaching materials, including texts, photographs, recordings, videos, graphics and logos, are owned by Lilleoru MTÜ or used with the relevant rights holders’ permission.

Your booking gives you a limited right to use the materials supplied as part of the Service for your own personal, non-commercial study during the stated access period.

Unless we give prior written permission or applicable law permits otherwise, you may not:

Record teaching sessions.
Copy, publish, distribute, sell or publicly display teaching materials.
Share access links, account credentials or recordings.
Use the materials to deliver your own courses or other commercial services.

These restrictions do not limit any rights that cannot lawfully be restricted.

11. Personal Data, Event Recordings and Marketing

We process personal data in accordance with the General Data Protection Regulation and our Privacy Policy, available through the Website.

Personal data may be processed to administer registrations, provide Services, process payments, communicate practical information, meet legal obligations and pursue other lawful purposes described in the Privacy Policy.

Acceptance of these Terms does not constitute general consent to marketing or to all processing of personal data.

If an event is to be photographed, filmed or recorded, we will provide relevant information about the purpose, use and applicable arrangements. Where consent is legally required, it will be requested separately.

Please do not photograph or record other Participants without the necessary permission.

Newsletters and Direct Marketing

We send newsletters and promotional emails where you have subscribed or another lawful basis permits us to do so.

You may unsubscribe at any time using the link in a marketing email or by contacting info@lilleoru.ee.

Unsubscribing from marketing does not prevent us from sending messages necessary to administer an existing booking.

12. Website Use and Technical Availability

You must use the Website lawfully and must not attempt unauthorised access, distribute malicious software, interfere with its operation or misuse another person’s data.

We take reasonable steps to maintain the Website and online Services, but temporary interruptions may occur because of maintenance or technical problems.

Where an interruption affects a paid Service, we will address it in accordance with these Terms and applicable law.

Links to external websites are provided for convenience. The terms and privacy information of those websites apply to their use.

13. Liability and Circumstances Beyond Our Control

Each party is liable for breaches of the agreement in accordance with applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited, including liability for intentional misconduct, gross negligence or injury to life or health where applicable.

For business customers, liability for loss of profit and other indirect economic loss is excluded to the extent permitted by law. This exclusion does not restrict mandatory consumer rights.

Neither party is liable for a failure to perform to the extent that the failure is excused by force majeure under applicable law. The affected party must take reasonable steps to limit the consequences and inform the other party where appropriate.

Force majeure does not automatically entitle us to retain payment for Services that are not provided. Cancellations, rescheduling and refunds remain subject to Section 8 and applicable law.

14. Complaints and Dispute Resolution

Please send any complaint to info@lilleoru.ee, stating your name, booking reference, the issue and the solution you request.

We will respond to a consumer complaint in writing within 15 days of receipt. If we cannot resolve it within that period, we will explain the reason for the delay and provide an expected response timeframe.

If we cannot resolve the dispute directly, a consumer may apply to the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), provided the dispute falls within the Committee’s competence.

Information about eligibility, the procedure and submitting an application is available at:

https://ttja.ee/en/consumer-disputes-committee

Proceedings before the Committee are free of charge. Each party may nevertheless bear its own expenses, such as legal advice, translation or expert assistance.

You may also bring a claim before a competent court. Using the complaints procedure does not remove your right to seek judicial protection.

15. Governing Law

These Terms and agreements concluded under them are governed by the laws of the Republic of Estonia.

If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection of mandatory legal provisions that would otherwise apply.

Court jurisdiction is determined by applicable law. Nothing in these Terms limits a consumer’s mandatory right to bring proceedings before the courts available to them by law.

For customers acting in the course of business or professional activities, disputes shall be settled in Harju County Court, Estonia, unless mandatory law requires otherwise.

16. Changes to These Terms

We may update these Terms from time to time. The current version and its effective date will be published on the Website.

The version accepted when your agreement was concluded applies to that booking. Later changes do not alter an existing booking without your agreement, except where required by law.

17. Contact

Lilleoru MTÜ
Registry code: 80143446
Taevasmaa tee 2, Aruvalla küla
Rae vald, Harju maakond 75320, Estonia

Email: info@lilleoru.ee